Published on 25 August 2026
Tiime has a quirk: two worlds, two online help centres. The firm's, and the one your entrepreneur clients use. When a client rings because their app no longer reconciles their incoming payments, your team member has to know both sides of the mirror.
What the assistant has already read
Tiime's two public help areas, precisely: 293 articles on the firm side and 223 on the business side as at 25 August 2026, so 516 articles that the assistant reads and resynchronises on its own. Your team member asks their question, or the one a client has just asked them, and the answer comes back sourced, with the link to the original article. No more searching in the wrong help centre out of habit.
What your teams teach it
The answers you get from Tiime support are consolidated into the firm's knowledge, along with your own practices: which clients are on which plan, how you have set up the workflows. An answer given once to one client holds good for everyone who asks the same question after them.
Between your teams and Tiime support
When the answer exists nowhere, the assistant can take over, if you decide so: it writes to support, tracks the request, follows up when needed, and brings back the answer, which joins the knowledge base once validated. Who asked and for which client file, how long the wait has been: it is all visible, nothing sits sleeping in an inbox any more.
