Published on 25 August 2026
EBP has a double life in a firm: the tool you use yourself, and the one your clients use. When a company director rings because their sales management software refuses to validate an invoice, it's the firm that answers. Better to have the answer within reach.
What the assistant has already read
EBP's public help centre covers accounting, payroll and sales management: 715 articles as at 28 August 2026, which the assistant reads and resynchronises on its own. Ask your question in plain language, for yourself or to answer a client; the answer cites the source article, with the link. And when the help centre says nothing, the assistant says that too.
What your teams teach it
Every exchange with EBP support now leaves something useful behind. The answer a team member obtained, once lost in their inbox, is consolidated into the firm's knowledge: the next person facing the same screen will have it without asking again. Add to that your internal notes and your own ways of doing things, the ones that appear in no online help.
Between your teams and EBP support
When the answer exists nowhere, the assistant can take over, if you decide so: it writes to EBP support, tracks the request, follows up when needed, and brings the answer back to you. The tracking is in front of you: who asked and for which client file, how long the wait has been. The line stays clear: a fix or a damaged file is the vendor's job, and no one else's.
