Your firm runs on ACD

The same question, twice a month

A team member is stuck on a bank reconciliation that refuses to balance. She does what everyone does: she asks the desk next door. The desk next door knows, answers, goes back to its own file. A fortnight later, someone else trips over the same screen, and the same desk gets interrupted again.

ACD's online help had the answer all along. You just had to know it was there, and take the time to go and find it with the right words.

What the assistant has already read

ACD's public help lives at assistance.suiteexpert.fr, and it is well kept. As of 28 August 2026, our catalogue held 886 articles from it, which the assistant reads along with their dates. It then resyncs on its own: whatever changes at ACD ends up in its answers without anyone having to see to it. ACD also publishes PDF guides for each module; they can be imported as the need arises. And when a piece of software has a public forum, it goes into the knowledge base the same way.

Ask your question in plain language, the way you would ask the office next door. The assistant answers by quoting the original article, with the link. And when it finds nothing, it says so. We prefer an "I could not find it" to an invented answer; that is a design choice, not a sales promise.

What your teams teach it

The second layer of knowledge is written down nowhere. Every week your team members get answers from ACD support, by phone or through the client area. In the past, those answers lived in someone's inbox, then faded away. Here they are consolidated and built into the firm's knowledge: an answer obtained once is acquired for everyone. Add your internal notes, your templates, the way your firm does things, the part that appears in no online help.

Between your teams and ACD support

When the answer exists neither in the documentation nor in the firm's memory, the assistant can take over, if you decide so: it writes to ACD support, tracks the request, follows up when needed, and brings the answer back to you. Who asked and for which client file, how long the wait has been: the tracking is in front of you, no longer in the head of the person who sent the message. Once validated, the answer that comes back joins the knowledge base, and the same question finds its answer without going back to the vendor.

The line stays clear: a patch to apply, a damaged client file, that's the vendor, and nobody else. What the assistant removes is the rest. The question that has already been answered and gets asked again. The wait for a call back about a procedure set out in black and white in a manual.

Watch it answer

The online demo takes place at Cabinet Dumont & Associés, with the ACD help documentation genuinely plugged in. Step in, ask the question that cost you an hour last week, and look at where the answer comes from.

Your client export is read exactly as it comes out

The ACD client export has 263 columns. We have learnt it by heart: the file is recognised by its signature, with nothing to tick, and every column is read in its place. Client files arrive with their identity and address, their APE code, their legal form, their year-end date, the office that handles them, their assigned team members up to five, their payment method, their bank details and the TVA (French VAT) regime translated into our terms. Deadlines are calculated straight after.

A preview shows what will be created, completed or left aside before anything is written: files marked as ceased trading and departures are set aside, and two clients with the same name but different codes stay two separate files. What we don't import, we say too: the tax portal login details that team members typed into free comment fields don't go into the platform.

ACD's contacts file, on the other hand, has resisted us: it comes out with its columns shifted by one and without people's surnames. That is a flaw in their export, not in yours, and we will be able to read it as soon as it comes out complete.