Published on 25 August 2026
Payroll has one feature accounting does not: a deadline every month, the same one for everybody. When a question blocks a payroll manager on the evening of the 27th, it cannot wait three days. It is for that kind of moment that a firm gives its teams an assistant that has already read the whole Silae help.
What the assistant has already read
Silae's public help lives at support.silae.fr. As of 28 August 2026, our catalogue held 397 articles from it, and the assistant resyncs on its own: every software update, every new procedure published ends up in its answers without anyone having to see to it. Ask the question the way you would ask a colleague; it answers by citing the original article, with the link. When it cannot find anything, it says so, rather than inventing a payslip setting.
What your payroll managers teach it
Your payroll managers get answers from Silae support every week, through the client area or over the phone. Those answers, often precise and specific to one convention collective (French sector-wide collective agreement), used to live in mailboxes. The assistant consolidates them and adds them to the firm's knowledge base: an answer obtained once holds for the whole team, including the person who joined last month.
Between your teams and Silae support
When the answer exists neither in the help nor in the firm's memory, the assistant can take over, if you decide so: it writes to Silae support, tracks the request, follows up when needed, and brings the answer back to you. Who asked and for which client file, how long the wait has been: it is all visible. And once validated, the answer that comes back joins the knowledge base.
