Updated on 5 October 2026
Your teams live inside specialist software
Every profession has its own, with their portals, their screens and their documentation. That documentation is often good, in fact. As at 28 August 2026, ACD's online help had 886 articles, EBP's 715, Pennylane's 684. We rarely read them.
Here's what actually happens: a team member gets stuck on a screen and turns to the desk next door. The desk next door knows, answers, goes back to work. A fortnight later, someone else hits the same screen. The answer had been written down all along, somewhere.
An internal assistant reads that documentation once and for all, and resyncs when the vendor publishes. A question asked in plain language gets its answer, with the link to the original article.
The answer already exists, somewhere else
In an old email, in a shared folder, in the head of someone who is on leave this week. Your company is not short of knowledge: what is missing is the path to it at the moment the question comes up.
The second layer of knowledge is written down nowhere: what your teams get on the phone with a support desk every week, the way your own house does things, the little tricks of the trade. That is what the assistant keeps, once the answers have been validated.
Your team changes
Every new arrival starts from scratch. Every departure takes away part of what the firm knew how to do, and nobody has time to explain it all again.
A 2025 study in the Quarterly Journal of Economics, "Generative AI at Work", followed 5,172 customer support agents at a software company who were given an assistant that suggested answers: they solved 15% more problems per hour on average, and 30% more among the least skilled and least experienced. This is not a measurement of our product, nor of a firm. It is an indication of what an assistant changes for someone who is still finding their way around the tools.
Your data never leaves your firm
You will not put your client files into a public service, and you are right. Your instance is isolated, in your name, on your own server or on a server reserved for your company. The semantic analysis of your documents runs locally, on the machine.
Your teams are already using public assistants. Sometimes with data that should never go there. Giving them an internal assistant you control settles the problem better than a memo.
Not everyone sees the same thing
IntraIA doesn't show the same information or the same features to everyone. Your company defines its profiles, their rights, their menus and what appears on their home page. The three profiles supplied can be renamed and adapted to your organisation.
The team member finds things without interrupting anyone: a sourced answer in plain language, the status of their open requests, and what's waiting for them written out when they log in. They ask their question instead of walking across the office.
Management keeps knowledge moving: it approves what goes into the knowledge base, sees the pending requests and the ones that are dragging on, and spots the sensitive signals that rise to the top of the list.
IT and administration stay in control: sources, profiles, rights, modules and appearance are all set on your side. You build an environment that fits your organisation instead of imposing the same screen on everyone.
Two demos to find your bearings
A company spread over several sites, the Ateliers Belledonne, and an accounting firm, the Cabinet Dumont & Associés. Both open without signing up, from the viewpoint of your choice: team member, management or client.
What one doesn't show, the other does: the internal life of an 80-person company on one side, the client relationship and the business software of a firm on the other.
It's not for everyone
If your work fits into three procedures everyone knows by heart, if nobody ever asks the same question twice, and if you are never left waiting on a vendor's support, we will bring you nothing. One more tool that goes unused is one tool too many.
We think the tool becomes useful when several people share client files and software.
