Published on 25 August 2026
With Cegid, it all depends on your generation. Loop publishes its online help in the open; Quadra and Expert keep theirs behind CegidLife, the client area. Both situations can be handled, but not in the same way.
With Loop, everything is ready
Loop's public help centre had 759 articles in French as at 28 August 2026, in a format our connector reads natively: it connects in one move, resynchronises on its own, and every answer cites the source article with its link. A firm on Loop starts out with all of its software's help already in the assistant.
With Quadra or Expert, we build it with you
Quadra and Expert do not offer a public help centre in a standard format. The help lives inside CegidLife, and Quadra's public documentation is published in a proprietary format. So the assistant is fed another way: the manuals and documents your firm holds or can export are imported directly, and your internal knowledge does the rest. It is less immediate than Loop.
What your teams teach it
Whatever the generation, the second layer is the same: the answers your team members get from Cegid support are consolidated and added to the firm's knowledge. An answer obtained once counts for the whole team. And when the answer exists nowhere, the assistant can take over, if you decide so: it writes to support, tracks the request, follows up if it has to, and when the answer comes back, once validated, it joins the knowledge base.
